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The Locum
Paperless Office
FAQ
Frequently
asked
SHIPPING
questions
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1. How long will it take to get my goods -
Handbooks, CMC Files, SOPs or Journals?
Most orders are shipped
insured direct door-to-door to enduser within 3-4 business days
from receipt of the payment, which means 72 hours from bank
clearance confirmation. Shipping (3-4 business days)
is subject to a 'no error transactions'.
We utilize registered, insured airmail or EMS courier for shipping
as this is the most economical means. Our invoice guarantees next
three to five days for certified bank draft payments (cashiers check)
and 14 - 28 days for private checks (non certified bank checks)
Once shipped it usually
takes between 3 - 7 business days
to most parts of the world. Please note there are three world geographic
zones and four shipping levels. Normal,
Priority, FastTrack
and Expedited
Shipping.
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2. Normal
Shipping - Certified Check to Locum lnternational LLC
Normal
shipping means that your order goes into the shipping queue and
is shipped when your order comes to the top of the dispatch list.
There are several ways (see below) to speed up this shipping routine
and at special peak, high volume times (Dec to March), the normal
shipping process can slow down due to new editions.
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3. Priority Shipping
- Check to Locum lnternational LLC
Your
order is shipped if your firm registers for Priority
Shipping. To register you simply have to email a copy of your
check payment to Locum. That's All - You have registered and you
bypass all Normal shipping.
It's as simple as that and well worth it. Of course we can streamline
our orders when we know what's in the pipeline - so its good for
us too.
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4.
FastTrack Shipping with greater discounts
- USD $ Payments.
You
can really FastTrack your shipments. Payment is in USD $. This
is very much faster than Priority Shipping.
To
register for FastTrack
you simply have to scan a copy of your bank-to-bank transfer documents
to LOCUM .
That's All - You have registered and you bypass all Normal
and Priority Shipping.
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5. EXPEDITED
Shipping - For next business day only
Your firm is first in the queue. You jump
ahead of everyone, but there is an EXPEDITED cost to be the first
name on the shipping list. USD $ is fastest payment procedure
however there is an additional overhead cost of 10% expedited
charges for immediate first-in-line shipment. This shipping method
is for clients who wish to pay for very urgent orders that are
required immediately and cannot wait.
Expedited
orders for "Second Day" and "Next Day Air" shipping, are business
days only.
To
register for Expedited
Shipping
you simply have to scan a copy of the official bank transfer documents
to Locum the very same day it is sent. That's All - Your firm
has registered and you bypass all Normal,
Priority
and FastTrack
Shipping.
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6. Internationally Shipping and How Much Does it Cost?
International shipping is standard as our
publishers are in Europe, Asia and the Middle East. It costs $99
per EMS air mailed handbook for 4.0 - 5.0 kg weight which represents
the average handbook volume unpacked.
The shipping cost are $65 - $75 for postal
weights of 2.1 - 3.99 Kg each and $75 - $95 for postal weights of
4.0 - 7.0 Kg each.
Note all Int. Journals titles and editions
are mailed totally free of charge anywhere. Firms may register and
insure journal subscriptions at a nominal cost to insure no mail
loss or damage. Please request the subscription is registered
We will provide you an exact invoice quote,
based on an e-mail request of your chosen shipping levels, before
we ship your goods, if you wish. Your Google invoice (Credit Cards)
will show exact costs
Your receipt will reflect the actual air shipping
cost at the time of weighing and air shipping to the different postal
zones. Please note that shipping and insurance estimations may change
marginally from time to time, as postal rates change, and may occasionally
differ very slightly from the initial e-mail quotation which comes
off a fixed list.
All Journal shipping is registered post, first
class air mail when under 2 kg and by EMS courier when over 2 Kg
and the parcel is insured for a 100% replacement, if lost or damaged.
Transhipment, rerouting demurrage charges,
and natural disaster
Trans-shipments, on-route cancellations, or re-routes are not insured
nor is freight covered for the re-shipment. Warehousing demurrage
costs may range from $2.90 to $5.90 /kg/day when on-route for trans-shipment
or on-route cancellations or shipping redirections occur or delivery
cannot be achieved such as protocol or contract violations. Clients
are responsible for these additional costs incurred by the shipper,
shipper agents and/or publisher and other related transportation
parties. Publishers, shippers and insurers are not responsible for
damages occured directly or indirectly due to natural disasters,
such as flood, water, wind, earthquake and such non-made natural
occurances (Acts of God'').
Note: Our PDF invoices provide you with an
exact courier
quote from EMS
before shipping the items, door-to-door for expedited courier orders.
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7. What is LIG credit / return / non-return or exchange policy?
All
handbooks in perfect, unopened, resaleable condition (in the original
shipping material), ordered in genuine error or duplicated, can be
canceled, within 15 days of placing the initial handbook order
for a prorate refund, less costs.
If you intend to return an unopened, unused handbook, you must first
contact us for return and shipping
instructions.
Credit / Changes to Trading Conditions
We will access a credit less shipping,
insurance and handling/restocking charges once the returns are accepted
in perfect condition, inspected and processed (it takes about 6 -
12 weeks). Entire sets of the 12 / 24 / 33 / 55 Handbook volumes or
any Journal sets/backsets or any series is printed-on-demand (POD)
then no returns are permitted and no claims are processed. Cancellations
or order changes occuring during 'shipping-in-process', transit or
while 'shipped in transit via bonded warehouses' would generate and
require additional re-shipping, re-insurance and appropriate warehouse
demurrage charges that occured after changes to invoice activation
terms and/or notification of shipment and/or changes to the original
invoice terms and/or changes to trading conditions and/or changes
to associated trading terms stated in facsimiles, letters, voicemails
or email correspondence.
Security codes
All handbooks have security UV codes and light sensitive ink
that guard against unauthorized photocopying. As an additional protection
Locum have pioneered and unique "hidded space code" very
similar to that of a bar code present in each journal subscription
or handbook set, with its own dedicated identifier code. Locum can
determin the purchase identity from a single photocopy sheet or fax
transmitted page of any journal or handbook. Unfortunately, no opened
or used handbooks or computer CD dataware can be returned (copyright
protection).
8. Paying by
Bank Draft / Guaranteed Check?
Locum International accepts any Bank Draft
or Guaranteed Check
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9. Paying by check?
Mail the international bank draft direct to
our office stated on the invoice or closest bank after scanning the
original check to our email. We only process orders for shipping when
checks have been received by our bank and cleared
for
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10. No Taxes
LIG will process your purchases, free of any country Sales Tax /
GST / VAT / local or any custom taxes etc. from their stores in
either the EU, UK,CYPRUS, IOM, USA, SINGAPORE, RSA, Ireland or Israel.
DISCOUNT STRUCTURE
LOCUM
INTERNATIONAL DISCOUNT GUIDELINES
Locum International prices discount structures are per calandar
year and apply to all 180 countries worldwide - from Class 1 to
Class 5 - DISCOUNT PER VOLUME PRICES EXCLUDES SH+I
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