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The Locum
Paperless Office
FAQ
Frequently
asked
SHIPPING
questions
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1. How long will it take to get my goods - Handbooks,
CMC Files, SOPs or Journals?
Most orders are shipped
direct door-to-door to enduser within 3-4 business days from receipt
of the payment, which means 72 hours from bank transfer confirmation.
Shipping (3-4 business days) is subject to a 'no error transactions'.
We utilize registered, insured airmail or EMS courier for shipping as
this is the most economical means. Our invoice guarantees next three
business days for certified bank draft payments and 14 - 28 days for
private checks.
Once shipped it usually
takes between 3 - 7 business days
to most parts of the world. Please note there are three world geographic
zones and four shipping levels. Normal,
Priority, FastTrack
and Expedited
Shipping.
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2. Normal
Shipping
Normal
shipping means that your order goes into the shipping queue and is shipped
when your order comes to the top of the dispatch list. There are several
ways (see below) to speed up this shipping routine and at special peak,
high volume times (Dec to March), the normal shipping process can slow
down due to new editions.
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3. Priority Shipping
Your
order is shipped if your firm registers for Priority
Shipping. To register you simply SCAN a copy of your check payment
or bank transfer to Locum. That's All - You have registered and you
bypass all Normal shipping.
It's as simple as that and well worth it. Of course we can streamline
our orders when we know what's in the pipeline - so its good for us
too.
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4.
FastTrack Shipping - USD $ Check Payments.
You
can really FastTrack your shipments. Payment is in USD $. This is
very much faster than Priority Shipping.
To
register for FastTrack
you simply have to SCAN a copy of your certified check to us.
That's All - You have registered and you bypass all Normal
and Priority Shipping.
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5. EXPEDITED
Shipping - For very urgent orders only
Your firm is first in the queue. You jump
ahead of everyone, but there is an EXPEDITED cost to be the first
name on the shipping list. USD $ is fastest payment procedure however
there is an additional overhead cost of 10% expedited charges for
immediate first-in-line shipment. This shipping method is for clients
who wish to pay for very urgent orders that are required immediately
and cannot wait.
Expedited
orders for "Second Day" and "Next Day Air" shipping, are business
days only.
To
register for Expedited
Shipping
you simply have to SCAN a proof copy of your certified check to us.
That's All - Your firm has registered and you bypass all Normal,
Priority
and FastTrack
Shipping.
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6. Internationally Shipping and How Much Does it Cost?
International shipping is standard as our
publishers are in Europe, Asia and the Middle East. It costs $65 - $75
per EMS air mailed handbook for 4.0 kg weight which represents the average
handbook volume unpacked.
The shipping cost are $65 - $75 for postal
weights of 2.1 - 3.99 Kg each and $75 - $99 for postal weights of 4.0
- 7.0 Kg each.
Note all Int. Journals titles and editions
are mailed by registered mail totally free of charge anywhere. Firms
may register and insure journal subscriptions at a nominal cost to insure
no mail loss or damage.
We will provide you an exact invoice quote,
based on an e-mail request of your chosen shipping levels, before we
ship your goods, if you wish. Your final receipt will show exact costs
Your receipt will reflect the actual air shipping
cost at the time of weighing and air shipping to the different postal
zones. Please note that shipping and insurance estimations may change
marginally from time to time, as postal rates change, and may occasionally
differ very slightly from the initial e-mail quotation which comes off
a fixed list.
All shipping is EMS, first class air mail
when under 2 kg and by EMS courier when over 2 Kg and the parcel is
insured for a 100% replacement, if lost or damaged.
Transhipment, rerouting demurrage charges,
and natural disaster
Trans-shipments, on-route cancellations, or re-routes are not insured
nor is freight covered for the re-shipment. Warehousing demurrage costs
may range from $2.90 to $5.90 /kg/day when on-route for trans-shipment
or on-route cancellations or shipping redirections occur or delivery
cannot be achieved such as protocol or contract violations. Clients
are responsible for these additional costs incurred by the shipper,
shipper agents and/or publisher and other related transportation parties.
Publishers, shippers and insurers are not responsible for damages occured
directly or indirectly due to natural disasters, such as flood, water,
wind, earthquake and such non-made natural occurances (Acts of God'').
Note: On request we will provide you with
an exact courier quote from EMS
before shipping items, door-to-door for expedited courier orders.
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7. What is LIG credit / return / non-return or exchange policy?
All
handbooks in perfect, unopened, resaleable condition (in the original
shipping material), ordered in genuine error or duplicated, can be canceled,
within 15 days of placing the initial handbook order
for a prorate refund, less costs. If you intend to return an unopened,
unused handbook, you must first contact us for
return and shipping instructions.
Credit / Changes
to Trading Conditions
We will access a credit less shipping, insurance
and handling charges once the returns are accepted, inspected and processed
(it takes about 3-12 weeks). Entire sets of the 12 / 24 / 33 / 55 Handbook
volumes or set or series is printed-on-demand (POD) no returns are permitted
and no claims are processed. Cancellations or order changes occuring during
'shipping-in-process', transit or while 'shipped in transit via bonded
warehouses' would generate and require additional re-shipping, re-insurance
and appropriate warehouse demurrage charges that occured after changes
to invoice activation terms and/or notification of shipment and/or changes
to the original invoice terms and/or changes to trading conditions and/or
changes to associated trading terms stated in facsimiles, letters, voicemails
or email correspondence.
8.
Security codes
All handbooks have security UV codes and light sensitive ink that
guard against unauthorized photocopying. Unfortunately, no opened or used
handbooks or computer CD dataware can be returned (copyright protection).
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9. Paying by USD Certified check?
Mail the bank draft direct to our office or
our onsite bank depot after scanning original check in color to us. We
only process orders for shipping when checks have been received by our
bank, and
the funds physically received in Locums account.
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